NHS services are there for you when you need them. But many people are using some services, such as A&E and their GP, with problems that could be treated elsewhere. This makes these services very busy and means you and others may have to wait longer to be treated.
The NHS is doing everything it can to prepare for the extra pressures and demands over the busy winter months.
You can #HelpMyNHS to give the best care by making sure you and your loved ones get the right care, at the right time, in the right place.
This website helps you do this by highlighting where you can get medical treatment that is right for you.
It includes details on the alternative services to A&E and GPs, along with tips on using of GP appointments properly, taking steps to help prevent getting ill and self-manage minor illnesses, as well as other services, such as pharmacists.
It is tailored to include listings on specific services available to you across Sussex and East Surrey.
Finding your local health services
NHS 111 offers health advice and reassurance 24 hours a day, 365 days a year. Simply dial 111.
To find a local GP to register with you can visit the NHS Choices website or contact NHS 111 (dial 111).
If you or someone you know needs medical help and your usual GP surgery is closed, contact NHS 111 (dial 111). You may receive guidance on self-management or you may be directed to your local out of hours service.
Local Walk-In Centres
Caterham Minor Injuries Unit (MIU)
Caterham Dene Hospital
Caterham CR3 5RA
tel. 01883 837512
9am – 8pm, seven days a week
For people aged 18 years and over
Crawley Urgent Treatment Centre (UTC)
Crawley Hospital West Green Drive Crawley
tel. 01293 600300 ext 4141
Open 24 Hours
Horsham Minor Injuries Unit
Horsham Hospital Hurst Road Horsham
tel. 01403 227000 Ext 7202
9am – 5pm Monday to Friday
Emergency Dental Line
tel. 0845 2712040
Croydon Urgent Care Centre
Croydon University Hospital
tel. 020 8401 3013
Open 24 hours
East Grinstead, Queen Victoria Hospital Minor Injuries Unit (MIU)
|Holtye Road |
tel. 01342 414000
A & E
The Emergency Department is located at East Surrey Hospital. It should only be used if you are seriously ill or it is an emergency.
Frequently asked questions about coming to A&E
If the treatment is the same everywhere, does it matter where I go?
Yes, because you will be treated more quickly if you go to the most appropriate place. In A&E, patients with the most urgent and life threatening conditions will always be seen first.
Some services are not provided in A&E. These include repeat prescriptions, emergency dental care, blood tests, travel vaccinations, dressing changes, removal of stitches and ear syringing.
If I get ill at night should I just go straight to A&E?
No, unless it’s an emergency or you are seriously unwell. A&E can be just as busy in the middle of the night so it is worth trying other services, such as your out-of-hours GP or NHS Direct.
When should I bring my child to A&E?
If you think your child is seriously unwell, has had a significant injury or you have been advised by your doctor. Otherwise, you should see your GP for advice and treatment. For minor infections and injuries you can attend an NHS Walk in Centre (NB: some walk-in centres will not treat children under the age of two).