We believe that any modern organisation has to reflect all the communities and people it serves, in both service delivery and employment, and tackle all forms of discrimination. We need to remove inequality and ensure there are no barriers to achieving and maintaining a consistent approach to the overall health and wellbeing of the patient population within East Surrey.


We aim to implement this by:

  • becoming a leading organisation for the promotion of Human Rights Equality and Diversity, for challenging discrimination, and for promoting equalities in service delivery and employment;
  • creating an organisation which recognises the contribution of all staff, and which is supportive, fair and free from discrimination; and

The following principles underpin our work:

  • ​​support and respect for everyone’s Human Rights as a fundamental basis for our work with people;
  • identify and remove barriers that prevent people we serve from being treated equally;
  • treat all people as individuals respect and value with their own experiences and needs;
  • find creative, sustainable ways to support Human Rights and improve equality of opportunity
  • work with the people who use our services and staff to achieve equality;
  • learn from what we do – both from what we do well and from where we can improve; using everyday language in our work; and work together to tackle barriers to equality across organisations.

The ESCCG appreciates the benefits that diversity brings but it also recognises that in order to give people equal access to services, we sometimes need to tailor our response. Equality of opportunity cannot be achieved by simply providing the same service to everyone in the same way. This means that it is really important that we understand the needs of different people and groups (find out more about how you can have your say). Most people will experience inequality at some point in their lives, but some people experience greater inequality than others, including inequality in accessing services. If the ESCCG doesn’t understand what inequalities people face and what the barriers are for someone accessing services, then the ESCCG and local providers can’t adapt their services. ESCCG need to ensure that commissioned services offer ease of access and eliminate potential inequality. The most effective means of understanding and addressing an individual’s needs is by engaging with them.

Our Clinical Commissioning Group vision is to positively influence the health outcomes of our patient population, this is inclusive of both our directly employed staff, those within the individual 18 constituent practices and more over, people who use our services including those who have protected characteristics and those who are vulnerable in our society.

The Equality Act 2010 introduced the Public Sector Equality Duty which came into force on the 5 April 2010. This Duty applies to all public authorities. It brings together previous gender, race and disability duties and extends the protection from discrimination on the basis of nine ‘protected characteristics’ which are:

  • Disability
  • Age
  • Race – this includes ethnic or national origins, colour or nationality
  • Sex
  • Sexual orientation
  • Religion or belief – this includes lack of belief
  • Gender reassignment
  • Pregnancy and Maternity
  • Marriage and Civil Partnership (in respect of the need to eliminate discrimination between the two)

The Public Sector Equality Duty encourages us to engage with the diverse communities affected by our activities to ensure that policies and services are appropriate and accessible to all and meet the different needs of the communities and people we serve.

We at ESCCG are proud of the work that we have undertaken so far to promote equal opportunities for all of our community. We believe that if we “get it right” for those with protected characteristics we will “get it right” for everyone. There is a lot of work ahead of us but we have made a good start.

Please take a few moments to look at some of the work that we have been doing and let us know what you think we still need to do:

Talk to Carol

NHS East Surrey CCG
Tandridge District Council Offices
8 Station Road
Tel: 01883 772800 or 07827253111
Email: carol.rowley4@nhs.net

You can also find out more about how you can have your say.