Safeguarding children and adults​

The safety and welfare of children and adults is of paramount importance to East Surrey Clinical Commissioning Group (ESCCG). We work closely with other CCGs within Surrey and Sussex to ensure that all of the services we commission provide high quality, safe and effective care.

What is safeguarding

Safeguarding means protecting people's health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. It's fundamental to high-quality health and social care. The NHS Outcomes Framework 2015 to 2016 sets out the outcomes and corresponding indicators that will be used to hold NHS England to account for improvements in health outcomes, in particular for: 

  • Ensuring people have a positive experience of care. (Domain 4 of the NHS Outcomes Framework)
  • Treating and caring for people in a safe environment and protecting them from avoidable harm. (Domain 5 of the NHS Outcomes Framework)
  • The following measures ensure that safeguarding and promoting the welfare of children and vulnerable adults is given priority and is discharged effectively across the whole local health community through commissioning arrangements:-
  • Executive level CCG membership of the Surrey Safeguarding Children and Adult Boards which ensure that safeguarding is at the forefront of service planning
  • Senior Clinical membership of local Safeguarding Groups
  • Close collaboration with the Local Authority to assess and ensure the provision of co-ordinated integrated services to meet the needs of the local population, including specialist services for vulnerable groups 
  • Ensuring that safeguarding children and adult strategies and associated policies are in place, including safe recruitment of staff, a whistle-blowing policy and safeguarding training and supervision policies
  • Ensuring that providers of services are held to account by regular review of safeguarding arrangements through quality scrutiny processes
  • Designated nurse and doctors in post to offer professional expertise and advice around safeguarding matters.  

If you are concerned about the safety of an adult or a child?  

Contact the MASH – Multi Agency Safeguarding Hub

The Surrey Multi-Agency Safeguarding Hub (MASH) is the single point of contact for reporting concerns about the safety of a child, young person or adult. It aims to improve the safeguarding response for children and adults at risk of abuse or neglect through better information sharing and high-quality and timely responses.

MASH (Multi-Agency Safeguarding Hub) contacts:


To make a referral please use a Multi-Agency Referral Form (MARF). If you don't have a MARF and are concerned about the safety of a child, young person or an adult, please call 0300 470 9100.

The MASH telephone number connects you to adult and child social care only. You can contact the police using the non-emergency number, 101, or in an emergency where the safety of a child, young person or adult is at immediate risk, dial 999.

Working time

The team of multi-agency staff are based at Guildford Police Station, with the social care staff working 9am to 5pm Monday to Friday. The police staff in the MASH, operate a 7-day service*, working 8am to 5pm Monday to Friday and 8am to 4pm Saturday and Sunday.

Out of hours

Outside these hours, if you would like to contact adult or child social care, the existing 01483 517898 for our emergency duty team will continue to operate. If you wish to report a concern to the police you can contact them directly by dialling 101 for non-urgent situations or 999 in an emergency.
If you are a healthcare professional and have concerns about a child, young person or adult and or would like some further advice, please call:

Guildford and Waverley CCG switchboard on 01483 405450 and ask for the Safeguarding Children team -

NHS Guildford and Waverley Clinical Commissioning Group (G&WCCG) host and employ a Safeguarding and Looked After Children (LAC) Surrey Wide Team on behalf of the Surrey CCG Collaborative.

In an emergency where you are concerned for a child or adults immediate safety you should call Surrey Police on 999

Safeguarding Training for Primary Care Staff

All CQC registered providers of NHS commissioned services, including primary care, are responsible and accountable for the training of staff in both adult and children’s safeguarding.

NHS England and CCGs are working in partnership as co- commissioners to support and develop primary care professionals with regard to Safeguarding. The safeguarding training for primary care staff document outlines the responsibilities of NHS organisations from April 2013 and acts as a signposting document for primary care staff and practices, in addition to the existing safeguarding training opportunities offered by CCGs

Useful links for professionals

Bruising - A Multi-agency Protocol for the Management of Actual or Suspected bruising in Infants who are not independently mobile has been developed:

The aim of this protocol is to provide all professionals with a knowledge base and action strategy for the assessment, management and referral of infants who are Not Independently Mobile (NIM) who present with bruising.

Safeguarding Adults Form

Safeguarding Adults Form
File Size: 133KB
Type: Files / Images
Created: 11 April 2017
Last Modified: 11 April 2017