Freedom of Information​​

The Freedom of Information Act 2000 provides public access, on request, to information held by public authorities within 20 working days. However, not all information can be released and the act contains a variety of provisions that provide for the exemption from disclosure of certain types of information. If an exemption applies you will be granted a full explanation of why you cannot receive some or all of the information requested.

In the spirit of the act we aim to be open and transparent in the way they we operate and make our decisions.  We will make available on our website information about every aspect of our business; how we are organised, what we do, who we work with, how we work and how we are funded. Before you make a request: it may be quicker for you to search our websites for the information and, in particular, the annual reports.

How to make a request:

All requests for information must be made in writing, which includes email. To make a request you need to provide your full name and an address (which can be an email address) and to describe the information that you require.

Requests for information should be sent to:  

Postal requests should be directed to:
Freedom of Information Team, NEL CSU, 1 Lower Marsh, Waterloo, London, SE1 7NT

NEL Commissioning Support Unit manage FOI requests on our behalf.   

What to exp​​ect:

We will try to send you an acknowledgement within two working days, providing you with all the information requested as soon as possible and certainly within 20 working days.

If we cannot provide the information: We will provide you with the reasons.

If you are not happy with the reply y​​ou have received:

You have the right to complain to us about the reply that you have received. Contact details will be included in the response we provide. We will reconsider the case (called an internal review) and ask that someone who was not involved in the original decision make a judgement on it. We will answer as soon as possible and within 20 working days.

The ICO guidance is that, exceptionally, an internal review can take up to 40 working days if there is sufficient reason for the delay. If you are not content with the case after an internal review, you can complaint to the ICO. Details are at:

Confidentiality and requesting personal infor​mation

Although information is made available through our Publication Scheme, the Freedom of Information Act does not override a person’s right of confidentiality. Your rights to confidentiality are protected under article 8 of the Human Rights Convention and the Data Protection Act.

The Data Protection Act gives you the right to access your own personal records; if you wish to request personal records for yourself, or on behalf of another person such as a relative please contact the Information Governance team.