Big Health and Care Conversation

Big Health and Care logo

During the second half of 2018 East Surrey Clinical Commissioning Group (CCG) engaged with and listened to 448 members of the public, patients, partners and colleagues to find out what matters to them most and to talk about the challenges that we all face in health and social care.

We had face-to-face conversations with 425 members of the public, patients, partners and colleagues at Family Fun Days, East Surrey Carers Annual General Meeting, Oxted Patient Participation Group, East Surrey Disability Empowerment Group, Patient Reference Group, Black, Asian and Minority Ethnic (BAME) Communities Carer Engagement Event and our main launch event at Nutfield Lodge in Redhill. 23 people also participated via our online Big Health and Care Survey.

Many of the people that we spoke to were representatives of, and had links to, wider groups and communities. Therefore, the feedback gathered was much wider than members of the public, patients, partners, and voluntary sector organisations who attended an event or participated in the Big Health and Care Survey.

We expected that our conversations would, at times, be difficult, as we focused on the issues we face and restricted finances, but we were also able explore areas that we want to develop and improve upon.

The conversation was guided by “Talking Points”, chosen according to previous feedback.

  • Staying healthy and helping people manage their condition    
  • Improving access to services
  • Improving children’s health and wellbeing
  • Improving older adults health and wellbeing
  • Emotional wellbeing and mental health

We heard from people ranging in age from 11 to 94 years old and included patients, members of the public, Carers, people living with mental health, physical and sensory disabilities, people from diverse ethnic backgrounds and family members of the armed forces/services.

We promised to share the feedback we heard and how that feedback has already started to influence planning and shape improved services for the future. A summary of our finding is available here. 

The Big Health and Care Conversation Podcast

In this podcast Dr Laura Hill, Clinical Chair of NHS Crawley CCG and Dr David Supple, Clinical Chair of NHS Brighton and Hove CCG, discuss the financial challenges faced by local health and care services, and the Big Health and Care Conversation events.