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500,000+ leaflets to highlight the launch of the Surrey Care Record

More than half a million leaflets are due to start dropping onto doormats across Surrey Heartlands1 and the area covered by NHS East Surrey CCG on Monday (9 July) to reinforce the announcement of the go-live date for the Surrey Care Record of 29 August 2018. 

In the weeks that follow the go-live date selected health and social care professionals will have shared access to patient medical records, something they don’t currently have, to improve care delivery.  Surrey Care Record will also reduce the need for people to repeat their medical history or social care information every time they deal with a new member of staff or new organisation. 

In addition, these important leaflets are intended to help ensure that people understand they can opt out of having a Surrey Care Record if they choose.  More information, including the answers to common questions such as how to opt out of sharing records, can be found at: www.surreyheartlands.uk/surreycarerecord or people can contact the Surrey Care Record via email at enquiries.surreycarerecord@nhs.net, by telephone on 0300 200 1018 or via text/SMS only at 07527 182861. 

Surrey Care Record Chief Clinical Information Officer Dr Andrew Sharpe said: “If you do choose to opt-out, health and social care professionals involved in your care may not be able to access details about care you have already received, current medications, allergies you suffer from and any bad reactions to medicines you have had, in order to treat you safely. Your records will stay as they are now with information being shared by letter, email, fax or phone. 

“The Surrey Care Record brings the county into the digital 21st century. It means care will be able to flow between organisations and people will only have to tell their story once.” 

Initially GPs and A&E professionals will have access to these records. In time, additional staff will include: hospital, mental health and community service clinicians, nurses and midwives, social workers, ambulance staff and therapists.

All information will be stored securely on a protected NHS IT system. Authorised professionals involved in an individual’s care must have a legitimate reason to access information and they will only be able to see the information needed to help with direct care.