Patient and public feedback about evening and weekend access to GP services 

From 3 April, GP Practices in East Surrey will be offering additional GP appointments in the evenings and at the weekend. In preparation for this additional, improved access to GP care we sought the views and experiences of local patients and the public through a survey, shared at the end of last year. 

The results of this survey can be seen via this link. 

In order to shape a shared vision for the future of local healthcare, our CCG must listen to, understand and act on what really matters to patients and people in our communities. This is essential in order to ensure the best use of public funds, to deliver services that respond to patients’ needs and offer the best possible patient experience.

The new service

Additional GP appointments for evenings and at the weekend are available from 3 April 2018 for East Surrey registered patients  at one of two primary care hubs in:

  • Caterham Dene Community Hospital, Church Road, Caterham, CR3 5RA
  • The Hawthorns Surgery, 1 Oxford Road, Redhill, Surrey, RH1 1DT

 

The hubs provide both routine and urgent appointments.

Appointments can be booked by calling your registered GP Practice in the normal way, during normal opening hours. For urgent appointments outside of normal working hours, you can call NHS 111.

*GPs working at the new hubs will be able to access patients’ medical records if the patient is happy to share their information in this way. You can decline for your information to be shared in this way and will be asked before any of your information is shared.

Patients attending the hubs will be treated by a range of experienced clinicians, ensuring that patients are treated by the most appropriate person, in the right place and at the right time.

These appointments are funded by NHS East Surrey CCG and delivered by Alliance for Better Care Ltd, the local GP Federation.