East Surrey Referral Support Service for Patients

All GP practices in East Surrey are rolling out a new service. The service is aimed at supporting  patients when booking hospital appointments and will be available to all patients from the end of November 2018.

Why the change?

From the 1st October all GP referrals to consultant-led services were required to be booked through an online system known as e-Referral Service (e-RS); the Referral Support Service is helping GP practices to do this. However, there are some specialities such as Orthopaedics, Rheumatology and Pain Management services as well as community based services such as physio, and podiatry, where there are different arrangements in place and your GP practice will still send and support your referral.

What does this mean to you?

The Referral Support Service is made up of NHS staff who help by booking your appointment for you online, offer choices of when and where you would like to access care.

This will mean that if your GP, nurse or optometrist decides you need to be seen by a specialist, the Referral Support Service will try to contact you to book an appointment. The team will give you details of the options available to you including information on waiting times. The Referral Support Service will attempt to contact you in a variety of ways, including over the phone, by SMS text message and letter. They will also support you should you need to alter or change your appointment.

What do you need to do?

Please make sure your contact information at your GP practice is up to date. This will allow the Referral Support Service to contact you should you require a referral.