First Community Health & Care C.I.C. rated Outstanding

The Care Quality Commission has found healthcare services provided by First Community Health & Care C.I.C to be Outstanding following an inspection in March.

The organisation is a staff-owned social enterprise that provides services across the area of East Surrey and parts of West Sussex to a population of 178, 000 people. 

Inspectors visited community services for adults and community services for children and young people based at Redhill, and Caterham Dene Hospital.  Inspectors rated services Outstanding for being caring, responsive to people’s needs and well-led and Good for being safe and effective.  

A full report of the inspection will be available on CQC’s website from 18 August at: http://www.cqc.org.uk/provider/1-274331683

Inspectors found that the staff, teams and services were committed to develop strong links with other health care providers, local charities and support groups, delivering joined-up care to people who use the services. 

The organisational culture was open, trusting, caring of the employees and there was a tangible commitment to supporting staff to deliver high quality services. Staff were encouraged to be shareholders and this ownership led to innovation and a real ‘can do’ attitude. All staff were proud ambassadors for the organisation.

There was a proactive approach to understanding the needs of different groups of people and to deliver care in a way that promoted equality. This was most evident in the way the service met the needs of the vulnerable, homeless, Gypsy, Roma and Traveller and refugee communities and those in vulnerable circumstances with complex social needs.

The Chief Inspector of Hospitals, Professor Ted Baker said: 

“We found the commitment of First Community Health & Care C.I.C staff to deliver high quality healthcare services in a caring and compassionate way to a range of diverse communities highly commendable.  

“While all services were delivered in a truly caring and compassionate way, we found the children’s services were exceptional in the way they were adapted to meet the needs of the community. 

“I would like to congratulate the entire staff and leadership team for the work that they do in providing an Outstanding service to the people in their care.”