NHS 111

When it's less urgent than 999​

NHS 111 is a telephone service for people in east Surrey to call if they need medical help fast but are not in a life-threatening situation.

The easy to remember number has been introduced to help people get the right help, at the right time, especially at weekends and out of hours. 

NHS 111 is free to call from landlines and mobiles, and is available 24 hours a day, 365 days a year. 

The service is available for people who aren’t sure if they need to go to A&E, can’t see their GP or generally need reassurance and advice.

Your call to NHS 111 will be handled by team of fully trained advisers and experienced nurses and doctors who will assess your condition and direct you to the local service that can help you best, when you need it.

There are now only three numbers to know; 999 for life-threatening emergencies, your GP surgery and 111.

You can find more information here. If you require an easy read version please click here.

Improving urgent care

Four CCGs in Surrey are buying a new combined NHS 111 and GP Out-of-Hours service (for when surgeries are closed) for local people. 

The CCGs are East Surrey CCG, Guildford & Waverley CCG, North West Surrey CCG and Surrey Downs CCG. 

The service will provide joined up urgent care for callers to NHS 111, offering health advice, assessment over the phone with a clinician and face-to-face treatment during the out-of-hours period if this is needed. It will also be able to tell you about alternative services which you can access for support and, in some cases, can make you an appointment with those services while you are still on the phone. 

We asked for your views and experiences of the current NHS 111 and GP Out-of-Hours services so that we could ensure your requirements are reflected in our service specification. We also requested that you tell us what changes you would like to make if you had the chance to do so. 

Read about what you told us you want from the new service and how we have responded to ensure your wishes are met >>