Wheelchair Services

Surrey Wheelchair Services: Coronavirus Update 

Following a directive from NHS England, it has been necessary for the Surrey Wheelchair service to support and assist NHS England and NHS Improvement in the national response to the COVID-19 health emergency.

During this time our priorities for both adults and children will be:

  • Hospital discharge and preventing hospital admission
  • Pressure ulcer management / pressure issues
  • Urgent safety issues, including critical breakages and replacements
  • Telephone support and advice to clients and other professionals

AJM Healthcare (the Approved Repairer for Virgin Healthcare) and Milbrook Healthcare (the Approved Repairer for CSH Surrey) are working to the same directive and together we will ensure that any urgent work is completed.

Should you have any queries, please contact us on the following numbers:

* Virgin Healthcare: 03003038539 or AJM Healthcare on 02086416173

* CSH Surrey (Surrey Downs area only, excluding Dorking): 01372 384383 or contact Millbrook Healthcare on 0330 124 1247 option 3

We apologise for any inconvenience caused during this difficult time of self-isolation.  We are working closely with our local hospitals and commissioners.  As soon as we are in a position to resume routine appointments, we will contact you.  In the meantime, we will keep you updated on the situation via the Virgin Care website at https://virgincare.co.uk/ or the CSH (Surrey) website at https://www.cshsurrey.co.uk/our-services/service-adults/wheelchair-service

Following a competitive tender process earlier this year, Millbrook Healthcare Group, specialist providers of wheelchair services and mobility equipment across the UK, will provide wheelchair services across Surrey from 1 July 2020.

This follows a joint procurement process carried out by the six Clinical Commissioning Groups (CCGs) across Surrey (led by NHS Surrey Downs CCG); NHS East Surrey, NHS Guildford and Waverley, NHS North East Hampshire and Farnham, NHS North West Surrey, NHS Surrey Downs and NHS Surrey Heath CCG.

A broad range of wheelchair service users, carers and clinicians from across Surrey were involved in designing the new provision of service throughout 2019, which saw invaluable advice, views and suggestions gathered on how we can improve this service to meet the needs of users. Millbrook Healthcare and the CCGs are committed to their ongoing involvement during the transition process and beyond, to ensure the new wheelchair service continually meets the expectations of service users and carers.

The new provider will bring a fully integrated care model and personalised service ensuring that clinical assessments, repairs and maintenance, delivery and collection, specialist seating and ongoing support are all provided through one organisation and a single point of access for clients.

Phillip Campling, Chief Executive Officer of Millbrook Healthcare said:

“All of the team are delighted to have been a awarded the Surrey Wheelchair Service and are committed to deliver a first class service for all users across the county. The new service will see a number of service developments the contract which will deliver improved experiences and importantly care and outcomes for users and their families”. 

The CCGs will now work closely with the current service providers to ensure a smooth transition (led by NHS Surrey Downs CCG), to ensure all patient records are carefully and confidentially handed over to Millbrook Healthcare so they can deliver a service that better supports the independence of people using wheelchairs from July 2020.

Updates on the new service and its development over the coming months will be provided on this page. Users will continue to access the service via their current provider up until July 2020 and will be contacted directly by the new provider in the new year.

Personal Wheelchair Budgets will continue to be offered.

For further information on the new wheelchair service, see our Frequently Asked Questions. Should you have any concerns or questions on the new service, please contact our Patient Experience team at SDCCG.Feedback@nhs.net